2004-2010 Strategic Planning Survey Results

There are: 3937 responses


1. How often do you use the following library locations?

 
never
yearly
monthly
weekly
daily
#s
%
#s
%
#s
%
#s
%
#s
%
Downtown Library
129
3.28
129
3.28
1772
45.01
747
18.97
69
1.75
Malletts Creek Branch
1619
41.12
267
6.78
518
13.16
343
8.71
26
0.66
Northeast Branch
1515
38.48
558
14.17
495
12.57
359
9.12
28
0.71
West Branch
1159
29.44
734
18.64
795
20.19
423
10.74
28
0.71








2. How do you use the library?

3582
90.98%
choose recreational reading or listening materials
2385
60.58%
research information
1126
28.6%
read / work / study
868
22.05%
attend meetings / programs / lectures
1158
29.41%
use children's services or space
1577
40.06%
get help from librarian or reference staff
1026
26.06%
use the library's computers
669
16.99%
use AADLanytime Online Reference Service
702
17.83%
use online research databases
2127
54.03%
use online request, renewals, and catalog searches
697
17.7%
use phone-in service
410
10.41%
be with others / comfortable environment
1122
28.5%
pick up tax forms or other government material
41
1.04%
rent a meeting room
248
6.3%
other







Question 2 Other
bring kids for homeschooling study
Take classes
make photocopies
Examining old Ann Arbor newspapers on microfilm & scanning copies of articles therein.
get both kid and grown-up DVDs
get both kid and grown-up DVDs
get both kid and grown-up DVDs
Pick up books ordered online
children's computer area
Book sales, exhibits, relaxation


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3. What factors prevent you from using the library more often?

932
23.67%
what I want is often checked out
1567
39.8%
I don't have time
25
0.64%
I don't feel welcome
590
14.99%
I buy materials I want
23
0.58%
long check-out lines
417
10.59%
hours of operation
294
7.47%
location
1001
25.43%
parking
91
2.31%
lack of transportation
41
1.04%
safety
611
15.52%
other







Question 3 Other
the library does not carry romance novels
classical cd data (works,conductors,orchestras,soloists,etc.) are not available on-line; etc. etc.
not enough music cd's, esp at ne branch
fear of setting off beepers with books from stores that still have tags in them
I will have a lot more time when retired, and I expect to frequent the Mian and Mallets Creek libs.
What i want is often missing.
Collection of books on tape/CD is too small. Some music CDs are worn out.
when I request materials (that is already loaned out) it can take months.
i use the U of M libraries
none -- I use it all I want


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4. How important is it that AADL provide the following services in the future?

 

not at all

low importance

moderate importance

important

extremely important
e-books
856
75
848
483
210
literacy instruction
552
47
859
1075
522
tutoring, homework help
682
57
1028
812
307
email accounts and personal file storage
1325
69
578
383
184
scanning services
626
64
1107
606
163
café inside the library
1238
73
810
399
180
access to advanced software applications
577
59
1124
799
273
ESL (English as a Second Language) instruction
756
57
973
772
340
notification about new items of personal interest
355
54
1203
1000
356
video conferencing
1245
91
651
231
62
home delivery for a fee
1024
80
863
422
143
research service for a fee
898
72
1017
396
95
guaranteed availability of materials for a fee
1051
80
812
343
118
private storytime for a fee
1569
79
495
171
43





Question 4 Other
handicapped accessibility-=-Mallett's Creek branch is wonderful
I can see where home delivery would allow a lot more people to use the library.
Continue classes
We need to get old Ann Arbor newspapers onto a searchable database.
provide on-line access to research databases, e.g. newspapers, Consumers Reports
to whom do these questions apply? Me? Kids? Seniors? Minorities?
more cd's, ep classical
Books, music, other information in electronic or latest form. Access to info. not in AAPL s.ystem
books that advance conservatism--not liberalism
better website calendar, more family fun events - would especially love cross cultural events


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5. How important is it for AADL to address the following critical issues or questions in the coming years?

 

not at all

low importance

moderate importance

important

extremely important
Be the most convenient source for information/resources
50
10
761
1622
1224
Stay ahead of the curve technologically
76
31
939
1216
580
Provide more cultural and community services and programs
134
38
1247
1257
550
Expand and improve building facilities
125
57
1378
1043
446
Provide digital information and entertainment content anywhere on demand
485
91
1081
670
262
Keep my interactions with the library private
161
36
545
857
1841
Offer formal & informal meeting spaces
319
63
1327
846
220






Question 5 Other
brainstorm with homeschoolers about how they could use the library in groups
expand services to the international community--language, citizenship
Improve resources in local history.
digital info./entertainment o.k.;anywhere on demand, no.
improve bldg facilities at ne branch
decide what a PUBLIC library is to be in the Internet age--what the role of books is to be, etc.
Consider expanding the Main library's hours till 8 on Sunday as family destination with free parking
teach students research methodology
More books, especially youth fiction and nonfiction
New Northeast Branch


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6. How important is the library to our community?

 

not at all

low importance

moderate importance

important

extremely important

#s
1
0
83
637
3147
%
0.03
0
2.11
16.18
79.93





Length of time living in Ann Arbor area


I don't live in Ann Arbor

less than 1 year

1-4 years

5-10 years

10-20 years

20+ years
#s
%
#s
%
#s
%
#s
%
#s
%
#s
%
48
1.22
172
4.37
621
15.77
760
19.3
867
22.02
1369
34.77



Education


High School or less

Some College

Bachelors Degree

Post Grad
#s
%
#s
%
#s
%
#s
%
120
3.05
394
10.01
996
25.3
2271
57.68



Household Income


less than $15,000

$15,000-
$30,000


$30,000-
$60,000

$60,000-
$100,000

$100,000-
$150,000

$150,000+
#s
%
#s
%
#s
%
#s
%
#s
%
#s
%
139
3.53
284
7.21
723
18.36
802
20.37
544
13.82
291
7.39







Language(s) spoken in the home


Arabic

Chinese

English

French

German

Hindi

Spanish

Other
#s
%
#s
%
#s
%
#s
%
#s
%
#s
%
#s
%
#s
%
25
0.64
116
2.95
3602
91.49
90
2.29
79
2.01
48
1.22
138
3.51
298
7.57


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Ethnicity


African American

Caucasian

Hispanic

Middle Eastern

Native American

Asian
#s
%
#s
%
#s
%
#s
%
#s
%
#s
%
95
2.41
2941
74.7
95
2.41
53
1.35
57
1.45
234
5.94



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